Privacy policy

Who we are

TNGR Consulting & Advisory is the trading name of The Nick Group Pty Ltd (ABN 51 163 715 580), based on the Sunshine Coast, Queensland. In this policy, “we” and “us” mean TNGR. We handle personal information in line with the Australian Privacy Principles.

What we collect

• When you make an enquiry: your name, email address, phone number (if you give it), organisation, role, and whatever you tell us about what you need.
• When you become a client: contact and billing details, and the information we need to do the work, such as how your systems are set up and who your suppliers are.
• When you use this website: basic technical details such as your IP address and browser, kept by our host for security. Our forms use Google reCAPTCHA, which looks at how the page is used to check you’re a person and not a spam bot.

We don’t use analytics or advertising trackers on this site, and we don’t ask for sensitive information such as health details. Please don’t send passwords or confidential documents through our forms. If we need them, we’ll arrange a safe way to send them.

How we use it

• To reply to your enquiry and work out whether we can help
• To scope, quote and deliver our services
• To invoice you and manage your account
• To keep this site and our systems secure
• To meet our legal obligations, such as keeping tax records

We don’t sell or rent personal information, and we don’t add you to a mailing list. We’ll only email you about your enquiry or the work we’re doing for you.

Who we share it with

We share personal information only when we need to, and only as much as is needed:

• Service providers that help us run the business: website hosting, email and file storage, spam protection on our forms (Google reCAPTCHA), our client portal and billing system, and our accounting software.
• Your suppliers: when you ask us to deal with them for you, for example to review a quote or coordinate a project.
• Our professional advisers, such as our accountant, and anyone we are required to share it with by law.

Storing information outside Australia

Some of our service providers store or process information outside Australia, including in the United States (for example, Google reCAPTCHA and our accounting software). We use well-known providers that protect the information they hold.

Keeping it safe

We protect personal information with two-factor sign-in, access limited to the people who need it, and reputable providers for hosting, email and storage. We keep information only as long as we need it for the purposes above. Business and tax records are kept for at least five years, as Australian tax law requires.

Cookies

This site uses only the cookies it needs to work, plus the cookies Google reCAPTCHA uses to protect our forms from spam. We don’t use advertising or tracking cookies. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Automated decisions

We don’t use personal information to make automated decisions about you.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Send a request through our contact form. We’ll reply within 30 days.

Questions and complaints

If you have a question or a concern about how we’ve handled your information, tell us through our contact form and we’ll respond within 30 days.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We’ll update this page if the way we handle personal information changes. The date at the top shows when it last changed.